Cancellation Policy

Effective Date: 8 May 2026 | Last Updated: 10 August 2026

​

1. Client-Initiated Cancellations

We kindly request at least 24 hours' notice for cancellation or rescheduling of any appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of 50% of the scheduled service rate.

​

2. No-Shows

If Kindred Canine arrives for a scheduled visit and is unable to access the property, or the client is not present or reachable as required for the service, this will be treated as a no-show and charged at the full service rate.

​

3. Kindred Canine-Initiated Cancellations

On rare occasions, Kindred Canine may need to cancel or reschedule an appointment due to illness, severe weather, vehicle issues, or other unforeseen circumstances. In such cases, we will provide as much notice as possible and offer to reschedule at no additional charge, or issue a full refund or credit for the affected session.

​

4. Severe Weather

For client and dog safety, walking sessions may be shortened, modified (e.g., moved indoors), or rescheduled in the event of extreme weather (heavy snow, ice, extreme heat, severe storms, poor air quality). This decision is made at Kindred Canine's professional discretion and will not be charged as a late cancellation.

​

5. Rescheduling

We are happy to accommodate rescheduling requests made with reasonable notice, subject to availability.

​

6. Repeated Late Cancellations

Clients with a pattern of repeated late cancellations or no-shows may be asked to pre-pay for future sessions or may have services discontinued at Kindred Canine's discretion.

​

7. Monthly Retainer & Package Cancellations

Monthly retainer and multi-session package clients wishing to cancel must provide at least 14 days' written notice prior to the next billing cycle. See our Refund Policy for details on unused sessions.

​

​