Refund Policy

Effective Date: 8 May 2026 | Last Updated: 10 August 2026​

​

​​1. Single Sessions (Walks, Consultations, Puppy Training)

Payments for individual sessions are non-refundable once the session has been delivered. If you cancel with at least 24 hours' notice prior to a scheduled session, you are entitled to a full refund or credit toward a future booking, at your preference.

​​

2. Behaviour Consultation Deposits

Initial behaviour modification consultations require a 50% deposit at the time of booking. This deposit is fully refundable if the appointment is cancelled with at least 48 hours' notice. Deposits are non-refundable for cancellations made with less than 48 hours' notice, or for no-shows.

​

3. Multi-Session Packages (e.g., Puppy Training Program)

Pre-paid packages are refundable on a pro-rated basis for sessions not yet delivered, less a 10% administrative fee, provided a cancellation request is made in writing. Once more than 50% of a package has been delivered, the remaining balance is non-refundable but may be credited toward future services at Kindred Canine's discretion.

​

4. Monthly Retainers

Monthly retainer fees are billed in advance and are non-refundable once the billing period has commenced. Unused walks within a billing period do not roll over or carry a cash value, except where Kindred Canine was unable to deliver the agreed number of walks due to circumstances within our control.

​

5. Method of Refund

Approved refunds will be issued to the original payment method within 5–10 business days, processed through Wix Payments or the original payment processor used.

​

6. Non-Refundable Circumstances

Refunds will not be issued where services were not delivered due to:

• The client's failure to disclose accurate information about the dog, including behavioural history

• Unsafe conditions at the client's property

• The client's failure to provide access, supplies, or required information

• A no-show as defined in our Cancellation Policy

​

​