Privacy Policy

Effective Date: 8 May 2026 | Last Updated: 10 August 2026

1. Introduction

Kindred Canine ("we", "us", "our") is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our booking platform, or engage our private dog walking, behaviour modification, or puppy training services in Metro Vancouver, British Columbia.

This Policy is intended to comply with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact information: name, email address, phone number, home address
Information about your dog: name, breed, age, medical history, behavioural history, vaccination records
Booking and payment information: service preferences, appointment history, and payment details processed securely through our third-party payment processor
Language preference: English, Putonghua (普通话), or Cantonese (廣東話)
Communications: messages, emails, or notes exchanged with us
Website usage information: pages visited, browser type, and similar technical data collected automatically through cookies (see Section 7)

3. How We Use Your Information

We use your personal information to:

Schedule, confirm, and deliver dog walking, behaviour modification, and puppy training services
Communicate with you about appointments, invoices, and your dog's progress
Process payments
Respond to inquiries and provide customer support
Improve our services and website
Comply with legal and regulatory obligations
With your consent, send occasional updates or promotional communications (you may opt out at any time)

We do not use your information for any purpose other than those reasonably related to the delivery of our services, except where you have provided specific consent.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, or misuse. This includes secure storage of records, restricted access to client files, and the use of reputable third-party platforms (such as Wix and Wix Payments) that maintain their own security standards.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Third-party service providers who support our operations (e.g., Wix website hosting, Wix Payments or other payment processors, email and scheduling tools)
Veterinary professionals, in the event of a medical emergency involving your dog
Legal or regulatory authorities, where required by law

All third-party providers are required to maintain appropriate safeguards for personal information.

6. Your Rights Under PIPA

Under BC's Personal Information Protection Act, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw your consent to certain uses of your information, where legally permitted
File a complaint with our designated Privacy Officer, or with the Office of the Information and Privacy Commissioner for British Columbia, if you believe your privacy rights have not been respected

To make a request, please contact our Privacy Officer using the details in Section 10.

7. Cookies & Website Data

Our website, hosted on Wix, may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can control cookie preferences through your browser settings.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including any applicable legal, accounting, or reporting requirements. Client and dog records are typically retained for the duration of our service relationship and a reasonable period afterward, after which they are securely destroyed or anonymized.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the effective date noted above.

10. Contact Us / Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Florence Lai, Founder of Kindred Canine

Phone: (778) 381-3033

Email: info@kindredcaninebc.ca

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.